Grievances » Student and Parent Grievance

Student and Parent Grievance

Informal Resolution Process

Step One: Contact Appropriate Campus Staff Member
  • The most direct route to resolving a concern is for parents/guardians to conference directly with the involved party.
  • Many concerns are resolved through a conversation between those involved.
 
Step Two: Contact Campus Administrators
 
  • Campus administrators are responsible for the school's operations, can clarify school policies and explain procedures.
  • If necessary, conferences with involved parties can be arranged and a suitable solution can be reached.
 
Step Three: Contact District Administration
 
  • If steps one and two have not resolved the concern, a formal grievance can be filed.
  • District Administration will refer each complain to the campus if the appropriate staff member and campus administrator have not previously been contacted.
  • A formal meeting with all involved parties can be arranged in an effort to reach a resolution.
  • A written response will be sent to all parties.
 
Formal Complaint Process
 
All complaints will be heard in accordance with Board Policy FNG (Legal) and FNG (Local) or any exceptions outlined therein.
 
Level One

If a student or parent has engaged in the previous informal process in an attempt to resolve the complaint with the District and has not reached a resolution during the process, the student or parent shall have the later of:

 

  • 90 calendar days to file a complaint from the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint; or
  • 30 calendar days to file a complaint from the date on which the District provided information to the student or parent regarding how to file a grievance.
 
Complaint Forms (found below) must be:
  • delivered by hand to: 217 N. Jones Street, Granbury, TX 76048, by electronic communication to [email protected], or U.S. Mail to: 217 N. Jones Street, Granbury, TX 76048.
 
The appropriate administrator will investigate as necessary and schedule a conference with the student or parent within 10 days after receipt of written complaint.
 
Absent extenuating circumstances, the administrator shall provide the parent or student with a written response within 20 days following the conference.  
 
Level Two
If the individual did not receive the relief requested at Level One or if the time for a response has expired, he or she may request a conference with the Superintendent or designee to appeal the Level One decision by filing the Level II Grievance Form (located below).
 
The appeal notice must be filed in writing, in the same manner as listed in Level One, within 20 days of the date of the written Level One response or response deadline.
 
A conference will be scheduled within 10 days of the appeal notice. The conference shall be limited to the issues and documents considered at Level One. A written response will be sent within 20 days following the conference.
 
Level Three
If the individual did not receive the relief requested at Level One or if the time for a response has expired, he or she may request a conference with the Superintendent or designee to appeal the Level Two decision by filing the Level III Grievance Form (located below).
 
The appeal notice must be filed in writing, in the same manner as listed in Level One, within 20 days of the date of the written Level Two response or response deadline.
 
The Board or Board committee will meet regarding the complaint within 60 calendar days of the Level Two decision. The individual will be informed of the time, date and place of the Board meeting at which the complaint will be on the agenda for presentation to the Board.
 
The appeal shall be limited to the issues and documents considered at Level Two, except that if at the Level Three hearing the administration intends to rely on evidence not included in the Level Two record, the administration shall provide the individual notice of the nature of the evidence at least 5 days before the hearing.
 
The Board shall consider the complaint. The Board or Board committee will issue a decision within 30 calendar days after the meeting where the complaint was presented. If the Board does not make a decision regarding the complaint by the end of the next regularly scheduled meeting, the lack of a response by the Board upholds the administrative decision at Level Two.