Grievances » Employee Grievance

Employee Grievance

Informal Resolution Process

Step One: Contact Immediate Supervisor
 
  • The most direct route to resolving a concern is for employees to conference directly with their immediate supervisor.
  • Many concerns are resolved through a conversation between those involved.
 
Step Two: Contact Campus Administrators
 
  • Campus administrators are responsible for the school’s operations, can clarify school policies and explain procedures.
  • If necessary, conferences with involved parties can be arranged and a suitable solution can be reached.
 
Step Three: Contact District Administration
 
  • If steps one and two have not resolved the concern, a formal grievance can be filed.
  • District Administration will refer each complaint to the campus if the appropriate staff member and campus administrator have not previously been contacted.
  • A formal meeting with all involved parties can be arranged in an effort to reach a resolution.
  • A resolution will be communicated via telephone conference, email and/or meeting.
  • A written response will be sent to all parties.

Formal Complaint Process
 
All complaints will be heard in accordance with Board Policy DGBA (Legal) and DGBA (Local) or any exceptions outlined therein.
 
Level One
If an employee has gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, the employee may then move into the formal process by filing the Level I Grievance Form.

Complaint Forms must be:
 
  • delivered by hand delivery, by electronic communication, including email and fax, or U.S. Mail within 15 days of the date the individual first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance; and
  • submitted to [email protected] ; or 217 N. Jones Street, Granbury, TX 76048.
 
The appropriate administrator will investigate as necessary and schedule a conference with the employee within 10 days after receipt of written complaint.

Absent extenuating circumstances, the administrator shall provide the employee with a written response within 10 days following the conference.  
 
Level Two
If the individual did not receive the relief requested at Level One or if the time for a response has expired, he or she may request a conference with the Superintendent or designee to appeal the Level One decision by filing the Level II Grievance Form.

The appeal notice must be filed in writing, in the same manner as listed in Level One, within 10 days of the date of the written Level One response or response deadline.

A conference will be scheduled within 10 days of the appeal notice. The conference shall be limited to the issues and documents considered at Level One. A written response will be sent within 10 days following the conference.
 
Level Three
If the individual did not receive the relief requested at Level One or if the time for a response has expired, he or she may request a conference with the Superintendent or designee to appeal the Level Two decision by filing the Level III Grievance Form.

The appeal notice must be filed in writing, in the same manner as listed in Level One, within 10 days of the date of the written Level Two response or response deadline.

The individual will be informed of the time, date and place of the Board meeting at which the complaint will be on the agenda for presentation to the Board.

The appeal shall be limited to the issues and documents considered at Level Two, except that if at the Level Three hearing the administration intends to rely on evidence not included in the Level Two record, the administration shall provide the individual notice of the nature of the evidence at least three days before the hearing.

The Board shall consider the complaint. It may give notice of its decision orally or in writing at any time up to and including the next regularly scheduled Board meeting. If the Board does not make a decision regarding the complaint by the end of the next regularly scheduled meeting, the lack of a response by the Board upholds the administrative decision at Level Two.